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PRIVACY POLICY
Last updated: April 2026
1. Who We Are
Sonor Ltd (trading as Sonor Smart Homes) is the data controller responsible for your personal data. We are a smart home design and installation company based in Chester, England.
If you have any questions about how we handle your personal data, please contact us using the details above.
2. What Data We Collect
We may collect and process the following categories of personal data:
Information you provide directly
- Name, email address, phone number, and postal address
- Property details and project requirements (e.g. room dimensions, system preferences, budget)
- Communications you send to us (emails, contact form submissions, call notes)
- Payment and billing information (processed securely via third-party payment providers)
Information collected automatically
- IP address, browser type, operating system, and device information
- Pages visited, time spent on site, and referring URLs
- Cookie data (see our Cookie Policy for full details)
Information from third parties
- Referral information from architects, interior designers, or builders working on your project
- Publicly available information from planning portals or property listings, where relevant to a project enquiry
3. How We Use Your Data
We use your personal data for the following purposes:
- Responding to enquiries: To answer your questions, provide information about our services, and arrange consultations
- Quotations and proposals: To prepare accurate quotes, system designs, and project proposals
- Project delivery: To plan, schedule, and carry out installation work at your property, including coordination with other trades
- Aftercare and support: To provide ongoing technical support, system updates, and maintenance
- Marketing (with consent): To send you updates about our services, project showcases, and relevant offers. You can unsubscribe at any time
- Analytics: To understand how visitors use our website so we can improve it
- Legal and regulatory: To comply with tax, accounting, and legal obligations
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing emails or accepting non-essential cookies
- Contract: Where processing is necessary to fulfil a contract with you, or to take steps at your request before entering into a contract (e.g. preparing a quotation)
- Legitimate interest: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights. This includes responding to enquiries, improving our services, and maintaining business records
- Legal obligation: Where we are required to process your data to comply with a legal obligation, such as HMRC tax requirements
5. Who We Share Data With
We do not sell, rent, or trade your personal data with third parties for marketing purposes. We may share your data with:
- Subcontractors and trade partners: Electricians, builders, and specialist installers who are directly involved in delivering your project. They receive only the information necessary to carry out their work
- Payment processors: Secure, PCI-compliant payment providers who process transactions on our behalf
- Analytics providers: Google Analytics processes anonymised website usage data to help us understand how visitors interact with our site
- Advertising platforms: Where you have consented to marketing cookies, platforms such as Meta (Facebook/Instagram) may receive limited data for ad measurement purposes
- Professional advisors: Our accountants and legal advisors, where necessary for business administration
- Law enforcement or regulators: Where we are legally required to disclose information
All third parties who process data on our behalf are required to handle your information securely and in accordance with data protection law.
6. How Long We Keep Data
We retain your personal data only for as long as necessary for the purposes set out in this policy:
- Enquiries (no project): 2 years from last contact, then securely deleted
- Customer project records: 7 years from project completion, to comply with HMRC requirements and to support warranty and aftercare obligations
- Marketing contacts: Until you unsubscribe or withdraw consent
- Website analytics data: Retained in anonymised form by Google Analytics for up to 26 months
- Financial records: 7 years, as required by UK tax legislation
When data is no longer needed, it is securely deleted or anonymised.
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct any inaccurate or incomplete data
- Right to erasure: You can request that we delete your personal data, subject to any legal obligations we may have to retain it
- Right to data portability: You can request your data in a structured, commonly used, machine-readable format
- Right to object: You can object to the processing of your data where we rely on legitimate interest as the legal basis
- Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing
- Right to restrict processing: You can request that we limit how we use your data in certain circumstances
To exercise any of these rights, please contact us at projects@sonor.co.uk. We will respond within one calendar month.
If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Cookies
Our website uses cookies to ensure it functions correctly, to analyse traffic, and to support advertising measurement where you have given consent. For full details on the cookies we use and how to manage them, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites, such as manufacturer sites, social media platforms, or partner businesses. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us: